Terms and Conditions of Service

1:1 Coaching | Consulting | Mentoring | Group Experiences
Justine Campbell | Mindquest Group Australia Pty Ltd

Effective: June 2025
 Contact: [email protected]

 

1. Scope of Services

These Terms apply to all coaching, mentoring, consulting, and group-based services provided by Justine Campbell, either in person or online, individually or through Mindquest Group Australia Pty Ltd (“we,” “us,” “our”).

These services may include:

  • Private 1:1 coaching sessions
  • VIP intensives or mentoring packages
  • Group masterminds, workshops, or immersions
  • Strategic consulting sessions
  • Personal development or self-leadership programmes

These services are designed to support personal growth, alignment, leadership, and clarity. They are not clinical therapy, nor a substitute for medical, legal, or financial advice.

 

2. Eligibility

By engaging in services, you confirm that:

  • You are over 18 years old
  • You have the legal capacity to enter into this agreement
  • You understand this is not a therapeutic or medical service

 

3. Fees, Payment & Invoicing

All service fees are discussed and agreed upon prior to the engagement.

  • Payment is required in full prior to commencement, unless otherwise stated in writing.
  • Payment methods include credit card (via secure payment link), bank transfer, or invoice.
  • All payments are non-refundable unless otherwise required by law.
  • Fees may be adjusted for bespoke services by mutual agreement.

 

4. Cancellations, Rescheduling & Refunds

1:1 Sessions

  • Minimum 24 hours’ notice is required for rescheduling.
  • Sessions cancelled with less than 24 hours’ notice will be charged in full.
  • Missed sessions without notice are non-refundable and non-reschedulable.

Group Programs, Workshops & Intensives

  • Group sessions are non-refundable and cannot be rescheduled or transferred.
  • If a session is cancelled by the facilitator, a rescheduled date will be offered.

 

5. Confidentiality

Confidentiality is a cornerstone of this work.
 All personal conversations and materials shared in coaching sessions remain private.

Exceptions:

  • Where disclosure is required by law (e.g. risk of harm, court subpoena)
  • Where you explicitly consent to sharing information (e.g. for introductions, referrals, collaborations)

Boundaries around visibility, privacy, and referrals will be discussed and agreed upon with full transparency.

 

6. Coaching vs Therapy

You acknowledge that services provided by Justine Campbell are in a coaching or mentoring capacity, not as a licensed therapist or mental health provider, even though she draws on extensive therapeutic training and experience.

This work is future-focused, insight-led, and designed to deepen clarity and conscious action.
 It is not a replacement for clinical diagnosis or treatment.

 

7. Intellectual Property

All materials, frameworks, documents, videos, and session recordings (if any) remain the intellectual property of Justine Campbell and Mindquest Group Australia Pty Ltd.

You may not copy, share, teach, or repurpose these materials without prior written consent.

You are welcome to use the tools and concepts personally—this is your transformation to live, not to license.

 

8. Personal Responsibility & Outcomes

You accept full responsibility for your own decisions, implementation, and outcomes resulting from this work.

Results will vary depending on your readiness, openness, and follow-through. No guarantees are made regarding specific outcomes.

Coaching is a co-creative process—you are not being “fixed.” You are being supported to remember your own clarity and power.

 

9. Limitation of Liability

To the fullest extent permitted by law, we are not liable for:

  • Any direct, indirect, incidental, or consequential damages
  • Business losses, reputational impact, or emotional outcomes
  • Third-party delays or technology disruptions
  • Any decisions made or actions taken as a result of the coaching

If liability is found, it is strictly limited to the amount paid for the services in question.

 

10. Termination of Services

Either party may terminate the engagement at any time, in writing.

If services are terminated mid-package, any unused sessions may be forfeited unless otherwise agreed. Access to materials or bonuses will also end upon termination.

We reserve the right to end services if the coaching relationship becomes misaligned, unsafe, or compromised—for example, due to repeated no-shows, boundary breaches, or disrespectful conduct.

 

11. Modifications & Updates

These Terms may be updated from time to time. Any changes will be posted on www.justinecampbell.com.au or communicated via email. Your continued use of services after such updates constitutes acceptance.

 

12. Governing Law

This Agreement is governed by the laws of Victoria, Australia. Any disputes arising under this Agreement will be resolved in accordance with Australian law.

 

13. Entire Agreement

These Terms, together with your service agreement, booking form, or program contract (where applicable), represent the entire agreement between you and us regarding your coaching or consulting engagement.

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